Reviews & TESTIMONIALS

See what actual customers are saying about New Town Automotive.

Xin Wang

I was very impressed with New Town automotive... I am a graduate student at College of William and Mary. I have always sent my car to this place for regular maintenance as well as all the fixes during the past four years. This place have excellent mechanics, they know very well what they do and excel at it. Jerry and Dave are very friendly and helpful to customers.

Doug Marty

We have worked with New Town Auto for years. Always great service, always fair. If Jerry says something needs to be repaired, then it needs to be repaired. I could not recommend this shop more.

George Colombo

I'm 61 years old and this is the auto service place I've been looking for my entire life. Their attitude towards service is like a throwback to... when all businesses were local, they cared about the quality of their work, and they treated you as though they wanted to earn your business for the next time around. I recommend this place without hesitation and without reservation.

Kathryn Ashley

I have lived in Virginia for the past three years, and have had numerous visits to New Town Automotive, and the customer service there is outstanding. Everyone there works hard to fix the problem and help you out. I never felt like just a customer there; I felt like a part of the family. I HIGHLY recommend this establishment for any and all automotive needs

Olivia Escobar

Quality service at a fair price. Jerry and his team always go above and beyond to ensure you are satisfied. I know I can count on the job being done correctly the first time.

Rebecca Lusk

The service was excellent, i took my car in for a tire rotation and balance, they not only did they but washed my car, and fix the tire pressure light. Best service I have had and prices are great. I highly recommend them !! 🙂

Charlene Quiram

We not only bring our 6 vehicles (lots of young adults in our family) to Jerry, but we also recommend him to other happy customers. He's fair and honest and his team does a great job fixing whatever needs fixing.

Mary Simeone

Staff was great, they provided great service, and explained in detail my tire problems and got me back on the road in a short time. I would recommend this shop to everyone.

Jacob Nadkarni

New Town Auto had hands down the best customer service and most honest diagnoses. Jerry himself gave me a ride back to my apartment one day when my truck was out of commission. I was always treated with respect by everyone who worked there. Their prices are not the cheapest, but the excellent work and service that you get make it well worth it. I would recommend this shop to anyone.